Apple iMac Owner Reports Amex Account Access Problems

Access Problems Follow Display Repair

An Apple iMac owner in Tagaytay City, Philippines, says they have experienced problems accessing their American Express account since a warranty repair in June 2026. The owner uses a 24-inch iMac with an M1 chip, purchased new in 2022, and says the computer is covered by an extended warranty.

The account-access issue reportedly began after Apple’s service repair of the iMac’s 24-inch screen. The owner said the problem continued through July and August and remained unresolved in September 2026 while attempting to pay a monthly American Express bill.

Details Shared In The Report

According to the MacRumors forum post, the iMac is running macOS Tahoe 26.7.1. The owner connects to the internet through an Ethernet telephone-line connection provided by Philippine Long Distance Telephone, or PLDT.

The owner said they tried multiple links from older American Express emails while attempting to reach the account. The available account describes an access problem but does not establish whether the cause is related to the iMac, macOS, the internet connection, American Express services or another factor.

No Confirmed Apple Or Amex Fault

Some owners report access problems in forum discussions, but this account is an individual report and does not confirm a broader Apple hardware or software defect. There is also no indication in the post that American Express has identified a service disruption or that Apple has linked the issue to the screen repair.

The report does not provide details about any error message, browser used, other devices tested or whether American Express customer support was contacted. Those details would be needed to determine whether the problem is specific to the iMac or affects account access more broadly.

Source: MacRumors Forums